Service Support

Warranty period: 1-2 years, lifetime maintenance.

On site service: During the warranty period, if on-site service is required, the customer shall bear the corresponding food, accommodation, and transportation costs.

Free warranty (including labor and materials); During the warranty period, there is a free return to the factory for warranty. After the warranty period, we guarantee to provide accessories and maintenance services at a reasonable price, and at no time will we be exempt from liability due to defects in the goods themselves.

Response time: Upon receiving user notification, we guarantee 24-hour uninterrupted after-sales technical service support.

Spare parts: The display screen has been prepared with necessary spare parts for the user unit before leaving the factory.

Free training: provide free equipment operation training to the purchaser's technical personnel on site to ensure that the user's personnel can master the conventional use methods of various equipment and software, as well as the judgment and solution of Glitch.

Telephone follow-up: During the warranty period, the company's after-sales service department will contact users by phone every month to understand the operation of the LED display screen and identify and solve problems at any time.

Software upgrade: Continuously maintain the system for life and continuously improve system functionality and software upgrades.

Provide local installation guidance services.